Refund policy
Refund & Return Policy
At Kimea, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Refund Eligibility
To request a refund, replacement, or store credit, please contact us within 14 days of receiving your order.
Email: shopkimeadesigns@gmail.com
Please include:
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Your order number
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A brief description of the issue
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Photos of the item (if it is damaged, defective, or incorrect)
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we'll gladly offer a free replacement or a full refund at no additional cost.
Store Credit
If you're unhappy with your purchase for reasons other than receiving a damaged, defective, or incorrect item, we may offer store credit equal to the purchase price. Store credit is issued as a digital gift card that can be used on any future purchase at Kimea.
Keep the Product
In most cases, you do not need to return your item. If your refund, replacement, or store credit request is approved, you may keep the product. This helps us reduce unnecessary shipping costs and waste while making the process faster and more convenient for our customers.
Order Cancellations
Orders may be canceled within 12 hours of being placed. After that time, your order may already be in production or processing and can no longer be canceled.
Non-Refundable Situations
Refunds or replacements cannot be provided for:
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Incorrect shipping information provided by the customer.
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Orders delayed due to customs, weather, or shipping carriers outside of our control.
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Requests submitted more than 14 days after delivery.
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Normal wear and tear or damage caused after the product has been used.
Processing Time
Once your request has been been approved, refunds, replacements, or store credits will be processed within 5–7 business days.
Refunds are issued to the original payment method and may take additional time to appear depending on your bank or payment provider.
Contact Us
If you have any questions or would like to submit a refund request, please contact us at:
Thank you for shopping with Kimea. We appreciate your support and are committed to providing the best possible customer experience.